Privacy Notice

Last updated September 26, 2025

This privacy notice for E Supply Box Indonesia ("we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
• Visit our website at https://www.e-supplybox.com/, or any website of ours that links to this privacy notice
• Make a purchase, request a quote, or otherwise engage with our e-commerce platform
• Interact with us in other related ways, including through customer support, marketing, or business events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@e-supplybox.id or 021-6900823.

This summary provides key points from our privacy notice. You can find out more details about any of these topics by following the links in the table of contents below.

What personal information do we process? We may process information such as your name, company name, email, phone number, payment details, shipping address, and company tax ID (NPWP).

Do we process any sensitive personal information? We do not process sensitive personal information beyond what is required for legal and tax purposes.

Do we receive any information from third parties? We may receive limited data from payment providers to complete transactions.

How do we process your information? To provide, improve, and administer our Services, process orders, manage payments, communicate with you, comply with the law, and for marketing with your consent.

When and with whom do we share personal information? With payment service providers, logistics partners, and government authorities when required.

How do we keep your information safe? We apply technical and organizational measures, but no system is 100% secure.

What are your rights? You may request access, correction, or deletion of your data, and withdraw marketing consent. Some data must be retained under Indonesian law.

How do you exercise your rights? By contacting us at support@e-supplybox.id or 021-6900823.

Want to learn more? Please review the full privacy notice below.

1. What information do we collect?
2. How do we process your information?
3. When and with whom do we share your information?
4. Do we use cookies and other tracking technologies?
5. How long do we keep your information?
6. How do we keep your information safe?
7. What are your privacy rights?
8. Controls for marketing communications
9. Do we collect information from minors?
10. Updates to this notice
11. How can you contact us?

We collect:
• Full name and company name
• Email and phone number
• Payment details
• Address and shipping location
• Company Tax ID (NPWP)

We also automatically collect technical data such as cookies, IP address, and browser/device details.

We process your information to:
• Create and manage accounts
• Process orders and payments
• Deliver products and services
• Conduct analytics and improve performance
• Send marketing communications (with your consent)
• Comply with legal and tax obligations

We may share your information with:
• Payment service providers
• Logistics and delivery partners
• Government authorities as required by law

We do not sell your personal information.

Yes, we use cookies and analytics tools (e.g., Google Analytics) to improve user experience and monitor site activity.

We retain your personal information while your account is active, and up to 10 years after your last transaction, as required by Indonesian law. After this period, data will be deleted or anonymized.

We apply reasonable organizational and technical measures to protect your data. However, no electronic system is completely secure.

You have the right to:
• Access your data
• Request correction or deletion
• Withdraw consent for marketing communications

Certain data (e.g., invoices and NPWP) must be retained for legal and tax compliance.

You may unsubscribe from marketing emails or withdraw consent by contacting us at support@e-supplybox.id.

Our Services are intended for business customers (B2B) and are not directed at individuals under 18.

We may update this privacy notice from time to time. Updates will be posted on https://www.e-supplybox.com/ with a new "Last updated" date.

If you have questions or requests, please contact us at:

📧 support@e-supplybox.id
📞 021-6900823